The Challenges of Retail and Restaurant Management - A Three Hour Workshop

Description

The unique challenges of retail and restaurant management are much more complex than office, distribution, or factory work. The demands of the customer, inventory, and employee relations require a different approach and a strong sense of urgency. In this workshop participants will:

    Discuss the most successful ways to recruit and hire top performers
Learn an active Listening technique for handling irate customers
Understand why employees don't always do as expected and what to do about it
Learn the 4 steps to improving employee performance
Learn six keys to stress-free management